Refund & cancellation policy
This policy explains first-purchase refunds, subscription cancellation, renewals, and how to contact support.
Effective date March 9, 2026
1. 7-day first-purchase guarantee
If kublaro is not right for you, you may request a refund within 7 days of your first successful payment.
- The 7-day period starts on the date of your first successful payment.
- The guarantee applies to first-time purchases, not renewals.
- Approved refunds are returned to the original payment method through Stripe.
2. Subscription cancellation
- You can cancel anytime.
- Cancellation stops future renewals.
- You keep access until the end of the current paid billing period.
- Unused credits or unused time inside a billing period are not partially refunded unless required by law.
3. How to request a refund
Email hello@codeaustral.com with the subject "Refund Request" and include the email address on your kublaro account. We aim to review refund requests within 2 business days.
4. Exceptions
- Requests after the 7-day first-purchase period.
- Accounts suspended or terminated for violation of the Terms of Service.
- Subscription renewals when you did not cancel before renewal.
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